Jeremiah has been training and coaching ultra high net worth customer experience for over 20 years with brands like American Express in their Black Card Division. He specializes in massive acceleration of leaders and employees toward outstanding results in the shortest time possible. He also leads our Employee 180 program, which turns around any employee in one day or less.
What They're Saying...
Customer Experience Accelerator
Sorry to bug, but I had to tell you. I just used what you said. The gas station called to have their walk in fridge repaired. I told her we don't do that but bear with me I will find someone who does, I have her a company and then said but in the future call us for all of you heat, a/c, and plumbing problems! It actually went really well.
Coaching is a great stress reliever. I have been bottling up feelings both personally and professionally with no real outlet other than my spouse (with whom I work with in our family owned company). When I finally get up enough courage to confront him with my feelings and emotions; or I get completely overwhelmed and "throw up on him", its usually at a point when I do not feel I can take another minute longer. I usually do this as I am running out the door; leaving him with a puzzled look and a "what the heck just happened" feeling!
In just one 15 minute conversation with Jeremiah last week. I was able to sleep that night and I feel I could breathe again. After another 45 minute session the next day. I am learning how my past is not my story any longer. I am learning to speak my truth even if other's are not ready to hear it, and most of all, I am learning to have faith. I am so excited to keep working with Jeremiah so that I too can grow into the the positive and forward thinking person that I know, with his help, I can be.
Thank you from the bottom of my heart!!!!!
Hey Jeremiah, this is Q.
I know it's been a while since our last session but I just want to say thank you. I just came back form the duals at Coral Gables. Man time flies, its been a year already. I met you at that tournament and it was absolutely a gift for me to meet you. Anyways, last year I sucked at this tournament and this year I kicked ass! Lots came in to mind, and that's where you first met me and helped me too. I'm doing great now, wrestling and student life. and part of it goes to you. I'm socially more open to people, paying attention to people, and wrestling wise, I learn to push myself and understand how my body moves, I've come a long way, with lots of help.
Thank you sir!!
Customer Experience Accelerator
"This training was one of the best mind blowing experiences. I use everything I was taught, everyday."
Good Morning, It may be difficult to quantify however our call last night in my mind and in me personal thoughts this morning at proven that what we did together last night clearly able to be counted as a financial miracle.
Have a blessed day@
Customer Service Accelerator
Your training helped me gain confidence to take over the call without being demanding or aggressive towards my customer. I was able to let my customer know that I was in charge, but I am here to help and not tell them how to feel. With your training technique I was able to book that call every call and my stats went up tremendously. I also learned to stay more patient on the phone for a customer who was not happy about a service that my employer performed, or about fees that apply to our services.
I am not kidding when I say there was about three calls that I DIDN'T book. (over a four month period) The rest I had in the bag. (we get about 8,000 - 10,000 calls a day)