Founder + lead performance strategist
Jeremiah Webb, MBA
A full-spectrum service-business operator who can speak with the technician, the call center, the owner, and the investment team without losing the human being in the numbers.
The through-line
Service taught the standard.
Jeremiah’s operating philosophy begins with a family service-business legacy and one enduring idea: the customer feels every strength—and every gap—inside the company.
At American Express during the Centurion Card launch, Jeremiah helped design customer-service processes for an extraordinary level of care, responsiveness, and personalization. He carried that premium-service perspective through global finance, HVAC manufacturing and distribution, dealer development, and large-scale residential service operations—the foundation for Shop On Fire.
Full-spectrum perspective
The field. The factory. The boardroom.
- 01
Family HVAC legacy
Hill Heating and Air Conditioning and Heritage Heating and Air Conditioning & Fireplaces grounded the work in service, accountability, and the realities of a family enterprise.
- 02
American Express + Centurion service
During the Centurion Card launch, Jeremiah helped design American Express customer-service processes built for extraordinary care, responsiveness, judgment, and personalization.
- 03
OEM + distribution
Leadership experience connected Trane and American Standard, distribution, dealer development, and hundreds of contractor relationships.
- 04
Large-service operations
Work inside a major home-services platform deepened the focus on call centers, frontline execution, leadership systems, and profitable growth.
Premium customer experience
Centurion-level service, translated into a team standard.
Jeremiah was at American Express when the Centurion Card launched and helped design customer-service processes supporting one of the world’s most demanding service propositions.
Shop On Fire turns that firsthand experience into practical behaviors for customer-service, member-support, Tier 1, Tier 2, VIP, and high-net-worth teams: listen deeply, anticipate the need, own the next step, personalize the response, and make follow-through unmistakable.
Explore Customer Experience & Loyalty Training ↗Leadership standard
The aim is not to make your people dependent on my energy. It is to help your team discover a higher standard—and own it together.Jeremiah Webb / Founder, Shop On Fire
Our evolution
Established under Peak Results Consulting. Evolved into Shop On Fire.
The public operating history reaches back to at least 2017.
Peak Results Consulting was the predecessor identity of the business now known as Shop On Fire. The same founder, home-service focus, training disciplines, ShopOnFire.com platform, and national telephone number connect the two eras.
Selected media + industry recognition
Work that entered the industry conversation.
- 2017National launch campaignPeak Results Consulting introduced its home-service sales-growth platform through ShopOnFire.com.
- 2024ACCA Conference & Expo ↗Jeremiah delivered “Turn Complete Opposition Into Sales,” a contractor-focused breakout on customer resistance, clarity, and trust.
- 2024Contracting BusinessThe trade publication covered the ACCA session separately from the national press release.
Continue the story
Meet the company. Meet the founder.
The next move
Bring us the goal.
We’ll build from the truth.
Start with the team, the customer moment, or the operating result that needs to change.