Monthly Archives: June 2017

Increase Sales and Lower Employee Turnover at the Same Time

Hello, this is Jeremiah Webb with Peak Results Consulting. A question that we’ve been getting asked a lot right now is how do we increase our brand? How do we increase customer loyalty? How do we deepen relationships and grow even more our product? And the answer is first and foremost, people are not buying […]

How to Get Alignment in Customer Service and Sales

– Hello everyone, Jeremiah Webb with Peak Results Consulting. One of the questions I’ve been asked recently from directors, vice presidents, presidents of divisions and also business owners themselves is they’re struggling with how do they get greater alignment within their teams and the people that their responsible for in leading. Typically it’s not the […]

Call Centers and Customer Service Focus on Great Moods

Hello everyone, this is Jeremiah Webb with Peak Results Consulting. I wanted to reach out today and sort of blab on customer service in call centers and the reason why is our company at Peak Results Consulting it’s, we go in and coach and train the call center agents, reps, anyone involved in a […]

Creating Raving Fans Even via Collections

Greetings, this is Jeremiah Webb with Peaks Results Consulting. Have you established in your company, your division, your workplace, your crew, your members, whatever. That the number one thing they must be obsessed with is to create a raving fan, whether it’s in IT, sales, customer service, troubleshooting, problem-solving, even accounting and collections. Are they […]

How to Get More Out of Your Employees Immediately

-So the question I get asked a lot is, Jeremiah, how do you go into these companies and totally change the culture and turn it around? How do you do that? How do you get the results you’re getting out of these people? How do you get their employee effort to go from a three […]

Great CSR’s Don’t Listen, They Discover

Greetings, it’s Jeremiah Webb with Peak Results Consulting, and I want to talk to you today about a couple of things. Number one is to understand a great CSR doesn’t listen, they discover. Everything we hear is based on a series of questions that we ask, and also the way that people language stuff, it […]

Why Shouldn’t Inbound Reps Make Outbound Calls?

Hello, this is Jeremiah Webb with Peak Results Consulting. I would like to talk to you about an issue that we see popping up all over the country in call centers across this great land of ours. And that is the idea that many people have that they’re trying to combine inbound callers and giving […]